We aim to follow, and try to exceed, Distance Selling Regulations (DSR’s).
The important thing, though, is communication! If you need to return an item, simply contact us via our contact form. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. If you don’t have an account, simply email us and we can solve it from there!
If an item we send you has a manufacturing fault, we will of course replace it or refund your cost of purchase and postage (whichever you prefer, subject to availability if a replacement is requested).
The nature of most of what we sell means that any fault should be apparent immediately on inspection; simply notify us by email as soon as you receive the goods, and we will then advise of the refund/return process. Our normal policy is to ask you to return the goods to us, and we will refund or ship out a replacement as soon as we receive and have inspected the faulty item.
We are happy to accept back returns of unwanted items within 14 days of receipt. Return post is at your cost and should be by trackable means.
Unwanted items must be returned in the same condition in which they were sent out, including any original packaging (which can have been opened). Refunds will be made to the same payment method used to pay when the order was placed.