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Trialling DHL Global Mail

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In an experiment to see if we can both improve the service and reduce the cost of international post, we have been trialling DHL Global Mail.

Over the Christmas period, Royal Mail’s service in the UK was generally very good. Occasionally they were a bit slow, but the number of actual losses was virtually non-existent.  Their international performance, sadly, was not so good.  Again, they didn’t actually lose very many items.  But there were a number of extensive delays. The biggest concern was that there were far too many cases where their European delivery partner (GLS) just marked items as “Return to Sender”. The return labels made it clear that they had never even tried to deliver. Strangely, the non-tracked post actually did far, far better than the Tracked & Signed items.

So over the last couple of weeks, we have been trying out DHL Global Mail.  The account set up and software logins took a little while to arrange. But it is working very smoothly now.  We started off by testing it using orders from some of our other sales channels (eBay, Amazon etc). The conclusion is that because it goes to Germany first, the fastest time is sometimes a day longer, but the slower delivery times appear to have been eliminated as well. A significant proportion of our international customers are in Germany, and with DHL and Deutsche Post being the same organisation, they really do well with that !  They are also able to deliver to Packstations, which is something Royal Mail are unable to do.

We are happy with the results of the trial. So we will roll DHL Global Mail out as a delivery option for the majority of our international customers.  We will do this a few countries at a time; there is a huge amount of data entry that needs to be done ! In the process, we will also be setting it up to only allow checkout if all the items in your basket can be shipped internationally. It’s better to find out then, rather than be surprised when we have to email you !

Christmas 2018 Last Posting Dates

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Yes, it’s that time of year again, where we publish our Christmas 2018 last posting dates !


Christmas 2018 Last Posting Dates – UK

Service Last Posting Date
Economy Delivery Monday 17th December
Royal Mail 48 / Tracked 48 Wednesday 19th December
Royal Mail 24 / Tracked 24 Thursday 20th December
Royal Mail Special Delivery Thursday 20th December
Local Delivery (where applicable) Sunday 23rd December

For all the dates above, you should probably aim to submit your order by noon. We will keep packing and shipping right up until the point where we have to seal the post bags as the postman comes through the door to collect, but at busy times of the year like this, order synchronisation from our site to our shipping software can sometimes be a little slow.

Don’t forget also that around this time of year, Royal Mail can get very busy and their service times will slip. For most of December, it’s fair to expect the “48” services to take 4-5 days minimum.  We’ve tried to allow for the realities of Royal Mail delivery in our dates above; I think their published dates may be a little optimistic !  Neither Royal Mail 24 or Royal Mail 48 are services which guarantee a delivery date; only Special Delivery does that. I definitely advise you not to leave things until the last minute !


Christmas 2018 Last Posting Dates – International

Service Last Posting Date
Africa, Middle East Monday 3rd December
Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia) Thursday 6th December
Caribbean, Central and South America Friday 7th December
Australia, Greece, New Zealand, Turkey Friday 7th December
Canada, Czech Republic, Italy, Poland and USA Thursday 13th December
Finland, Sweden Friday 14th December
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland Friday 14th December
Belgium, France, Ireland, Luxembourg Monday 17th December

We definitely advise you to put international orders in as early as possible. Royal Mail are already feeling the strain for deliveries to Western Europe, although it may ease as their Christmas temps get trained up !


You can find the “official” Royal Mail last posting dates at https://www.royalmail.com/greetings but you’ll see we’ve amended the dates slightly based on past experience.


Red Box Games Norse - Weglaf the Wise

Red Box Games Figures Now In Stock

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Red Box Games is a company founded by renowned US sculptor Tre Manor. He often works for companies like Reaper Miniatures, but set up Red Box so that he could also create and market his own favourite models.

Initially, you will see we are stocking his range of Fantasy Norse, as well as a few other choice figures. If it proves popular, our aim to rapidly expand to carry the whole range. If there is a figure in the current range that we don’t have yet, let us know and we will happily add it to the next order we place !

These figures are beautifully sculpted, with bags of character, and come with a 25mm round slotted base. If there is one piece of advice I’d give it’s to not worry too much about the name of a figure, or the range it is in. Look at the actual sculpt, and think laterally about what it could be used for. Many of the Fantasy Norse would work brilliantly as Cimmerian-type barbarians from the Conan (Hyboria) mythos, while there are several armoured ones who would be a perfect fit as Rohirrim. Although the Norse implies an army of some kind, there are numerous shield maidens and figures who could be used as spellcasters, as well. Frodwine the Young (RBG0241) would make an excellent adventuring mage in D&D or Pathfinder games.  Some could even be used for civilian personalities, like Tradkarl (RBG0225). All very useful if you play Dungeons & Dragons or other tabletop RPG’s !

Red Box Games figures are supplied unpainted, and come with 25mm round slotted bases. Most as single-piece white metal casts, but a couple require some minor assembly.

You can find these figures on our website in the new RedBox Games category we have created.

Edited 1st November 2018 to add – we have also now added all the Elves and many of the humans to the range of Red Box Games figures we stock.

Website Updates for Autumn 2018 from SnM Stuff

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Over the next week or so, when you come to visit you’ll see a few website updates we’re doing for the autumn.  It is a mix of minor bugfixes and improvements which should make it easier for you to use our site.  This post should help you both see what we’re doing, but also is to help me keep track of the updats as we work through them !

Below is a list of the key things we’ll be doing. Initially it’s a bunch of titles, which will get fleshed out as quickly as I can make details publicly available.


In-Site Search

We’ll be trialling a new in-site search engine.  It should deliver search results faster and more accurately, as well as reducing load on our servers for more results-heavy searches. What we’re hoping it will also do is act intuitively to start producing results while you are still typing.  That may take a bit of configuration over time !


  1. Fix a bug where the in-site search box doesn’t always appear on mobile devices.
  2. See if we can get the Wishlist working (no promises – we previously found it conflicted with another plugin, but both have had updates which will hopefully fix the problem).
  3. Fix Mailchimp reporting (which we think broke when we did some security improvements recently)

Facebook Shop

We’ll be adding a shop page which actually works to our Facebook page.  What this should so is enable you to click to buy products and then be taken to our website checkout to pay.  Again, it’s likely a bit of configuration will be needed to get it optimised !


We’ll be adding Stripe as a payment option.  Currently, all website payments go through PayPal including card payments. With Stripe, if you’re paying by card you will be able to choose whether it is porcessed by Stripe or PayPal. Additionally, we may (but no promises !) be able to get it to make ApplePay work.

Home Page Refresh

You will have seen the same Home page when you have visited our site for the last 18 months.  So it’s time for a tune-up !  What you’ll see going forward won’t be radically different, just given a refresher.  We expect it to be easier to get to product categories, and hopefulyl a little more mobile-friendly as well.


Edit 6th September 2018:

We’ve made good progress !

  • The new in-site search is up and running, appears to be working well, and is giving us data to enable us to fine-tune it.
  • The Home page is in progress and already lookiing fresher.
  • Most of the bugs have been fixed, although some things like the top search bar in mobile themes might take a day or two to propagate across the internet.
  • We’ve added Stripe as a payment option.
  • The only thing which hasn’t gone to plan is the Facebook plugin, which we’ve disabled as it was killing our servers trying to import all the products at a pace which meant it would take weeks to bring them all in.


Darkstar Molten Metals

Darkstar Molten Metals – New Range Now In Stock

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We’ve got an exciting new range in stock – Darkstar Molten Metals.

This is a new range of high quality acrylic paints which can be applied by brush or airbrush.  They don’t need to be thinned for brush application, and only need to be thinned about 10% for airbrush application.  The quality is superb, with the pigment milled very finely to create a finished appearance of high-shine metal. Unlike many metallic paints, they don’t tarnish and dull over time, so don’t need a layer of gloss varnish to retain their finish. Once dry, they can be gently polished to enhance the shine even further.

One thing I really like about this range is the selection of colours.  There are 27 in all, plus a thinner, if you live in an area where the tap water is just too horrible for thinning paint with !  I’m seeing Darkstar Molten Metals as complementary to the excellent Vallejo Metal Color range.  The Vallejo range has a superb selection of what I think of as “white metals” (chrome, various aluminiums etc), but very little else. Darkstar, on the other hand, has a good selection of white metals, but really scores with it’s diverse range of golds, coppers and bronzes.

We’ve created a new webpage for them which you can find HEREIt’s a sub-category, because we’re planning to stock their new range of pigments soon, as well.  Darkstar Miniatures are a UK company, and we’re really keen to support new British businesses making quality modelling products.

I can’t wait to give them a try !  If the results aren’t too embarrassing (I don’t count myself as one of the world’s greatest painters….) I might even put a photo or two up on our Facebook page.

Flex-I-File Combo Set

New Products – Flex-i-file and some Metal Perry Miniatures

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We’ve added a few new products recently, including the Flex-i-file range and some metal Perry Miniatures.

Flex-i-file are a Canadian company, specialising in high quality abrasive products of all kinds.  They are best known for the Flex-i-file itself, an innovative frame holding an abrasive tape in a way which enables it to curve to match rounded surfaces. It is a great way to avoid creating the flat spots you can get with conventional files and sanders. There is a wide selection of different grit tapes available, colour coded so you can easily select the one which fits the job at hand.

But as well as the flex-i-file, they also make a comprehensive range of other abrasive products. There are skinny sanders, sanding needles (on of my favourites for cleaning mould lines off figures !), micro finishing cloths and a host of other things to solve your sanding and finishing needs.

You can find all their products on the new Flexifile page on our website !

Another thing we’ve added is a small selection of metal Perry Miniatures figures. They are mostly command packs of named characters, although many of them (particularly the medieval ones) can be used as generic officers or generals for the army they are designed for. We buy them in from an authorised wholealer rather than Perry themselves, so sadly this is all the selction we can get at present (although if there is interest, we can try pushing to get access to more !)  The selction we’ve got includes a couple of artillery pieces – one each Wars of the Roses and Prussian Napoleonic, as well as command figures for the Agincourt and Wars of the Roses medieval periods, and Napoleonic commands. With the sculpts being made by the Perry twins, these are some of the highest quality 28mm figures you can buy !

Perry Miniatures French Mounted Command at Agincourt


GDPR – the New General Data Protection Legislation

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The likelihood is that you have heard of the introduction of the new GDPR data protection regulations. They come into effect on 25th May. Overall I believe they are a long-overdue measure in allowing people to get some control over their data, although I have already seen Facebook and a couple of other companies announcing changes that enable them to get around the requirements.

If you are in business anywhere within the EU, the chances are you’ll have seen the same host of emails I have from consultancy companies trying to make it all look scary and then trying to sell you vastly over-priced compliance services. Plus a couple of sensible ones with more reasonably priced offerings. But for small businesses like our, GDPR is 95% about common sense and respecting our customers.

The basic principles

I’ve taken these directly from the ICO website. The basic principles are that personal data should be;

a) processed lawfully, fairly and in a transparent manner in relation to individuals;

b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;

c) adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;

d) accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;

e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and

f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

I like to think that we are an ethical business, so most of this is built in to what we do in a natural way. But over the last few weeks, I have carried out a review and taken a few measures to reinforce the way we look after data.

Things we’ve always done which meet the requirements of GDPR

  • Our email newsletter mailing list is opt-in, and has been for many years.
  • Every email newsletter includes an unsubscribe link.
  • We believe our security measures are sufficient, both in terms of IT security and physical security.
  • We have never collected personal financial information, card numbers etc.
  • Data is only passed to third parties for neccessary reasons (e.g. payment processing for online orders). We check that they meet current UK and EU data protection legislation.
  • We have never sold or passed personal data to third parties for marketing purposes.

Things we have done to improve our compliance with GDPR

  • Reviewed our email mailing list contacts and eliminated some of the oldest ones. Our very first website many years ago had a pre-ticked opt-in box, which met the requirements then but doesn’t now. Let me know if you think you are subscribed to our email list and didn’t opt-in. I’ll happily manually unsubscribe you. Then I’ll review the cut-off date I used !
  • Reviewed all files on each computer we use which could contain personal data. We deleted all unused, out-of-date or unneccessary ones.
  • Confirmed with key service suppliers (PayPal, MailChimp etc) that they are GDPR compliant.
  • Reviewed and updated our policies about requests for data held (“Subject Access Requests”), and data update or deletion requests.
  • Updated our Privacy Policy to reflect the new regulations.
  • Recently had our website penetration tested to identify and resolve any security issues. We found and fixed a couple of very minor low-risk issues. This is acually pretty much an ongoing process for us !

Hopefully this puts your mind at rest that we are doing the right thing and safeguarding your data. As ever, feel free to drop me a line or comment below if you have any concerns !

Ides of March CATO

Beware the Ides of March – help us try to break our website

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The Ides of March have just been and gone (officially, it happens on the 15th March). So I thought I’d do a week of special offers, which hopefully helps everyone – ourselves, and our customers.

Our last email newsletter had an offer so good, it broke our website. So we have made significant  improvements to improve speed and reduce timeouts. We have also made the whole site, not just the checkout as previously was the case, HTTPS to improve security.

Now we need your help to test it (and yes, being honest, we want to persuade you to buy some stuff !).  I’m hoping we can get enough traffic to see whether the improvements hold up under load. So we are doing a week of special offers. With the Ides of March having just happened, we’re using Roman-themed promo codes.

The first is the code CATO. The offer which broke the website was an extra 30% off our remaining Citadel paints. We’ve gone a bit better this time – this promo code gets you 40% off Citadel Paints !

To see the rest of the week’s offers, visit our Facebook page (or even better, LIKE it if you haven’t already) https://www.facebook.com/snmstuff/ where I’ll be posting each day’s offer late the previous evening. Each offer is only open for a single day, so you’ll have to get in quick !

For those of you wondering, Wikipaedia has a nice concise article on the Ides of March – https://en.wikipedia.org/wiki/Ides_of_March

Royal Mail Price Increase - No Thanks !

Royal Mail Price Increase 2018

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It’s that time of year when Royal Mail do their annual price increase. This year it is happening on Monday 26th March. Compared to previous years, it isn’t too bad; an increase of 2-5% depending on the service. In percentage terms, Jiffy bags and cardboard boxes have increased in price far more over the last 12 months !

The good news is that our contracts for Royal Mail Tracked and International services have different renewal dates.  Although it is likely we’ll see increases when they come up for annual review (let’s face it – when have prices for this kind of thing ever come down), we’ll deal with that when the time comes ! International prices increased slightly in January, so hopefully they’ll hold those for a while, although Royal Mail do give themselves an option to review prices if the Sterling exchange rate changes too drastically.

This is good news for our customers. It means that we’ll only have to increase P&P by a very small amount, really just to ensure low value orders (where there isn’t a lot of profit available to subsidise postage costs) don’t end up losing us money. Lowering the threshold where we switch from Royal Mail 24 and Royal Mail 48 to Tracked24 and Tracked48 should absorb most of the increase for other orders. We’re finding that Royal Mail are clearly putting effort into getting the Tracked services right. So far, their reliability has been excellent, and we’ve been getting useful info whenever there’s a delivery query.

There are two other positive things. The first is that if you are one of our international customers, we had a small price increase in January, so your prices will stay the same with this round of changes. The other nice thing is that Special Delivery won’t be changing price. If it’s something you need urgently, it won’t cost any more to get it to you than it does now !


Renedra Railings with a Gate

Two More Categories Rejuvenated and One Added

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As part of our process of working through updating the site, there are two more categories rejuvenated. They are paint brushes, and Gunze Sangyo. In addition, we’ve added a sub-category to Accessories for Renedra products.

Paint Brushes

With paint brushes, the sub-categories used to be by whether it was a set, or an individual brush. But that started looking messy, so we’ve changed to having the sub-categories by brand. That seems to work better for our customers, who are generally smart enough to know what they want ! We’ve added some new brushes, as well; in BrokenToad Brushes, we’ve added their Spearhead and Flat brushes, and we’ve added the full range of Lifecolor Brushes. As time goes on we will add sets of brushes within each brand, which should make it easier if you want to buy multiple brushes (as well as enabling us to build in a discount for buying one of each !)

Gunze Sangyo

We’ve fully re-stocked Gunze Sangyo, including their fabulous Mr Metal Color buffable paints. We have also added quite a lot of additional products to all of the sub-categories. This includes more of their Mr Hobby auxiliary products, as well as starting to add their paint sets. One we’re already finding particularly popular is Mr Cement Limonene – designed to glue plastic, but with a citrus smell rather than the chemical smell usually associated with plastic cement. Ideal if “she who must be obeyed” complains about the smell !

Part of our philosophy behind the expansion is to build the sales volumes so that we can put in an order every week with each of our suppliers. Getting into a fixed cycle should make it easier to work with our suppliers, easier to predict our cashflow, and help both us and our customers by significantly improving product availability.

Here’s a question for you; we’ve now got the whole current selection of Gunze Sangyo panel line markers – do you think we should put them in their own sub-category ?


As well as the categories we’ve rejuvenated, we’ve also added Renedra Accessories. This is one where we thought long and hard about where it fitted ! We were unsure if it should go in a wargaming category, or under modelling materials. So eventually, we decided to give it a category of it’s own.

We’ve wanted to carry Renedra products for a while, because they are such a great fit to other things we already do. The Renedra range has a great selection of 28mm scale scenery, bases, and other accessories. Whether it’s roleplaying games, tabletop skirmish games like Blood Eagle and Frostgrave, or large-scale tabletop wargaming, there’s something useful in the range for you !  Initially we’ve added some of their scenery. The plan is to rapidly add their bases and other goodies until we’ve got the complete selection.


We hope you like what we’re doing with the site, and welcome feedback on which categories to focus in on next !  The three that are on the radar are Chessex Dice, other Dice, and Mig Ammo. The first two of those are just about updating them, and ensuring that everything we’ve got in stock is on the website. Mig Ammo is likely to be longer term, as it’s more about getting the cashflow together to sustain the large minimum economic order size. But with your help, we’ll get there !

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