Terms and Conditions

Please read these T&C - we've tried to write them as clearly as possible, and they exist more to try to clarify our policies than be some heavy legal document ! 

Our philosophy is to give the best possible customer service we can (we try to treat our customers as we would wish to be treated if the World was a perfect and fair place !), however, we do have to protect ourselves from the occasional unscrupulous person out there.

Shipping

We always make sure goods we ship have adequate insurance cover.  If something doesn't arrive, don't hesitate to contact us - we can then put things right for you (contact the courier, send replacement goods etc).  We'll also put a claim in with Royal Mail or the courier company used, and may send you a claim form to complete to help us with the process, but that is separate to us making sure that you get your order !

Please inspect your purchases thoroughly when you receive them  If the packaging appears damaged on arrval, please sign for it "unchecked" and advise the delivery driver or postman.  All claims for damage or part-loss in transit must be advised to us by email within 48 hours of delivery.  This is to enable us to meet the deadlines we are set to claim from the Royal Mail or (when we use them) courier company.

We reserve the right to upgrade postage from Royal Mail to an appropriate courier service in order to ensure adequate tracking and/or insurance cover if we think this is the best thing to give you the service you deserve.  For outlying areas of the UK, we also reserve the right to use an equivalently priced Royal Mail or Parcelforce service if you have chosen courier delivery but our courier applies surcharges which make the cost to us significantly different to the P&P amount we have charged you.  If we do this, we will notify you by email to the email address provided with your order.

Both Royal Mail and our couriers will leave a card if they attempt delivery and no-one is in to accept the order.  It is your responsibility to contact the number given to arrange re-delivery.  If the item is returned to us because no contact is made with Royal Mail or our couriers, we will treat this as your choosing to cancel the order under the Distance Selling Regulations.

In accordance with the policy of our payment processors (WorldPay and Paypal), as an anti-fraud measure only ship to the address you have registered with them.  Delivery to alternative addresses is at our discretion; our decision will be based on your previous order history, the value of the order and whether the delivery address can be validated.

Payment

Our current preferred methods for receiving payments are in Pounds Sterling through Paypal or WorldPay, or Postal Order.  Items paid for by these methods will be shipped as soon as we see the payment confirmation appear on our account, or as soon as we receive the Postal Order.

We are happy to accept cheques.  Note however that in order to protect ourselves, for payments by cheque we only ship when your cheque clears.  This can take up to 10 days; despite banks making funds available in 3 days, we have found the hard way that cheques can be returned unpaid anything up to 10 days later.  If you need your goods faster than this, you can ask us to express clear your cheque, but we may ask for additional payment to cover the cost of this.  For lower-value orders and regular customers, we may (at our discretion) ship before the cheque clears.

We can accept bank transfers (BACS or CHAPS) for UK and International sales - email us for details.

If you collect in person, or we deliver to you, we are (of course !) happy to accept cash payments, in Sterling or Euros.

Purchases by customers under 16 are very welcome, but must be with the full knowledge and consent of your parent or guardian (and also the account holder of the account being used if being paid on behalf of the customer, eg with a Paypal account or cheque).

Return Policy

If an item we send you has a manufacturing fault, we will of course replace it or refund your cost of purchase and postage (whichever you prefer, subject to availability if a replacement is requested).  The nature of most of what we sell means that any fault should be apparent immediately on inspection; simply notify us by email as soon as you receive the goods, and we will then advise of the refund/return process.  Our normal policy is to ask you to return the goods to us, and we will refund or ship out a replacement as soon as we receive the faulty item.

We aim to follow, and try to exceed, Distance Selling Regulations (DSR's).  We are happy to accept back returns of unwanted items within 7 days of receipt.  Return post is at your cost and should be by trackable means.  Unwanted items must be returned in the same condition in which they were sent out, including any original packaging (which can have been opened).  Refunds will be made to the same payment method used to pay when the order was placed.  The important thing, though, is communication !  Please use the "Contact Us" link at the bottom of any of our web pages to advise us if you wish to return an unwanted item.

Out of Stock Items

We aim to keep items shown on our Products pages in stock at all times.  However, it's always possible that we may temporarily run out of some items.  In this case, we will contact you as soon as possible to try to reach a solution which is mutually acceptable.  Normally, we will offer you a choice of an alternative product, waiting a few days before we ship (if we have an order on the way and can give you a realistic idea when it'll arrive), or a refund on the out of stock item(s).

As always, our objective is for you to be totally happy with our service, and come back to shop with us lots more times !

International Customers

We welcome international customers, but please be aware that YOU are responsible for any customs duties levied. EU countries do not levy customs duties on each other.

Note that some items may only be available to UK buyers, either because the goods cannot be sent internationally (eg aerosols), or the goods are too fragile or heavy for safe international shipping.

The boring legal bit.

SnM Stuff is the trading name of myself, Sean Bissett-Powell, registered with HMRC as a Sole Trader (the company staff currently consisting of myself, my lovely wife, and our equally lovely cats !).

All prices shown on our website except shipping charges to non-EU destinations include VAT at 20%.

All sales are bound by the terms of this contract to the exclusion of all others.  Any variation must be agreed by us in writing prior to acceptance of any order.  These Terms & Conditions are governed by the laws of England and both parties agree to submit to the exclusive jurisdiction the Courts of England and Wales.

SnM Stuff accepts no liability for consequential losses (including loss of profit, consequential costs incurred or any other consequential loss) incurred as a result of use, misuse, or loss or damage in transit, of any product it sells.  We expect our customers to be sensible enough to use our products for their intended purpose and avoid using them in ways which are hazardous to themselves or others.  All our products are for external use only, and should not be sucked or eaten !!

Our maximum liability in all cases is limited to the value of items paid for and shipped.

Most important of all... happy shopping, and feel free to contact us using the form in the "Contact Us" link at the bottom of every page on our site with any questions or queries you may have !